I provide training and programming assistance on all AVAYA Communications products. I work directly with customers that have AVAYA and with the various Business Partners that sell and support the AVAYA product line. 

System Administration Training 
Products include: Communication Manager Basic and Advanced, Business Advocate, Call Center Elite, Aura Messaging, Intuity Audix, Modular Messaging, CMS Supervisor, BCMR, Merlin Magix, Merlin Mail, e-CAS and Taske.

End User Training 
All CM phone types including IP and SIP phones, IP Softphone, one-X Agent, one-X Attendant, one-X Communicator. Each session is customized for the End Users. Telephone Etiquette Training can be included upon request. Training sessions use live phones for hands-on experience.

Call Center Specialist 
Programming and implementing entire Call Centers, both Business Advocate and Call Center Elite (skill based routing). Mary will analyze Vector programming and reports to make sure the callers are serviced in the most effective way. CMS Supervisors are trained on Monitoring, Setting Thresholds and Analyzing Reports