Newell Rubbermaid

“We have contracted for Mary Ponto's services over the past 3 years. Mary has a wealth of knowledge and experience. We have found on several occasions that she is better able to solve phone related issues than the Avaya Support Helpline or the Avaya Business Partners. We have sent Mary to our Atlanta Headquarters several times to assist in implementation of new Avaya services including setting up our executives and their staff.”

Kim Jaycox

Sr. Network Analyst

Newell Rubbermaid

Warrantech 

"Mary conducted an extensive and very professional assessment of our call center operation.  She spent 3 days sitting with the staff, listening to calls and reviewing all aspects of the call center operation.  She followed up her visit with a detailed written analysis that contained specific recommendations concerning how we can improve call flows, skill allocation and other aspects of the operation.  Her knowledge and expertise is unmatched and she is a great resource for any Avaya shop."

Dave Williams and John Dent

Telecom

Warrantech Corp

Sirva, Inc.

“I have had the pleasure of working with Mary at our customer location and as a participant in one of her training courses. Mary’s knowledge covers a wide spectrum and she has assisted us, on several occasions, with troubleshooting call-flow problems and with general questions about ways to use the system capabilities to improve our customers’ experience. Mary is very personable and is very easy to work with. Most recently, I attended an Advanced ASA training course that Mary sponsored and led. I found the topics and training concepts to be extremely useful. Mary encouraged the students to stray from the course materials to discuss problems or opportunities that the students have experienced. The ability to discuss some of these issues with engineers from other companies was very helpful. I’ve attended several Cross University courses in the past several years and I have found that Mary provides a training solution that better fits my needs. On top of that, the cost is much less compared to Cross University.”

Mark Robbins

Sr. Infrastructure Administrator

Sirva, Inc.

Allen Edmonds Shoe Corp

“We’ve used Mary’s expertise several times in the past. Most recently, we upgraded our Avaya Call Center to EAS (expert agent selection), assigning skill numbers and levels to agents. Mary assisted with this entire project providing programming support, training and follow-up. Everyone is thrilled with the results. Her knowledge of call center and CM programming is invaluable and she’s always there with an answer when you need one.”

Nancy Wegner

IT Communications Engineer

Allen Edmonds Shoe Corporation

Northern Michigan University

Attending Mary's class at Carroll University in WI was easily the most valuable professional development I've taken part in.  You not only learn the Avaya CM, but you get to practice on your own switch using real examples.  Mary allows students to ask as many questions as they want and is willing to work through problems that students may have.  Every student gets a binder to follow along with and take notes.  The binder is full of tricks of the trade and can be referenced whenever you have a problem back in the office.  My binder hasn't left my desk.  The CM Class is well worth the time and Money!

Philip Lindblom

Network Specialist - IT Telecom

Northern Michigan University

US Conference Of Catholic Bishops

“This past summer we had Mary come on site in Washington D.C., to train on the Administration of the Avaya Phone system and Voice Mail system. Mrs. Ponto spent 2 days with a new trainee and myself, teaching us how to program and manage our system. First of all let me say it was one of the best technical training experiences we have had. She has a way of making the complicated seem very easy to understand. She was very patient and understanding. We felt confident after she left that we could handle most of the phone and voice mail issues. But the thing I was most impressed with was her willingness to help us long after the training was completed. She would patiently walk through the software with us to help us solve some issues our Call Center users were having. I would highly recommend Mary for any of your training or programming needs.”

Lou McKinney

Manager of Support Services

US Conference of Catholic Bishops

Washington DC

Hal Leonard Corporation

“Mary has been working with us for over 3 years, since we decided to install the Avaya Communication Manager System. She completely designed and implemented our Call Center. She did all of the training and on going support for us. She is always willing to come on site or help me over the phone when different programming issues arise. I greatly value her knowledge and support, and would highly recommend her services to anyone who has an Avaya system.”

Susan Collins

Office Manager

Hal Leonard Corporation

Green Bay Packers

“I have attended Mary’s System Administration Classes at Cardinal Stritch University. I found them very valuable in helping me manage our phone system here at the Green Bay Packers. I especially appreciate having the good documentation that Mary provides so I can work on issues when I get back to my office. I never have to wonder “how did we do that again?” Mary is always available to me for questions or assistance with programming when I needed it. I would recommend her classes and on site training and programming assistance.”

Barb Ings

Telecom Coordinator

Green Bay Packers

City Of Milwaukee

“We have used Mary Ponto’s training services over the years at the City of Milwaukee. She did all the End User Training and System Administration Training for us several years ago when we came over to the Avaya system. We have a complex 911 Call Center at the Police Department. She has come on site several times to teach her System Administration Classes. We always learn so much from Mary and appreciate the handouts and documentation she provides. I would highly recommend her services to anyone.”

Jill Price

Telecommunications Specialist

Milwaukee Police Department

Travel Guard / Chartis Insurance

“We have a very complex Avaya Call Center. We recently had Mary spend three days on site training our System Administrators and Call Center Supervisors on how to manage and improve our customer service. She spent time going over the tracking tools and the CMS Supervisor reports and capabilities. Those attending Mary’s training rated the value of her training very high. I would recommend her on site training to anyone using the AVAYA solution.”

Brad LaCount

Telecom Engineer

Travel Guard / Chartis Insurance

K+K America Corporation

“My working relationship with Mary Ponto has spanned several years and on several Avaya Accounts. She initially trained me in Avaya system programming which has proven to be a solid foundation for all my future system administrator training to this day. At K+K America, we deployed a pair of S8720s/G650s, with multiple remote G700 gateways and Mary provided system administration training for myself and a supporting colleague. This deployment also included Modular Messaging with a Web Client server and Mary conducted the training and provided excellent customized user guides for all our employees. She has also been an excellent resource for our company when deploying new call center designs and features. I whole heartedly recommend her services and training classes to anyone who needs a solid foundation or refresher course in Avaya technologies. I plan to attend a future class once we deploy the next major Call Manager and Call Center release.”

Ron Arroyo

Network Infrastructure Engineer

K+K America Corporation

Fox Valley Technical College

“Mary’s Classes not only equipped me to be able to Administer our Avaya Systems, but she continues to support me and answer questions whenever I need some assistance. I would strongly recommend her classes for anyone who is responsible for the Administration of their AVAYA phone system. Not only did I receive excellent training, but Mary has been an invaluable on going resource for programming help. Mary definitely knows the Avaya systems inside and out!”

Kim M. Vandewalle

Communications Network Administrator

Fox Valley Technical College

Hallmark Services Corp

“I have been working with Avaya Systems for many years. I have worked with Mary on several occasions. She has taught me so many useful things relating to managing Avaya Systems. She is an invaluable resources I can call at any time for support, answers to questions, or programming assistance. She has made several presentations to the AVAYA Users Group which have been rated as one of the best values for belonging to the group. I would recommend her services to anyone with Avaya systems.”

BethMeekma

TelecomManager

Hallmark Services Corporation

InPro Corporation

“I have had the pleasure of working with Mary for several years. She has a deep understanding of the AVAYA product line including CMS Supervisor. Mary has provided consulting, project management, staff training, and staff augmentation with excellent results. In a consulting and project management role Mary has assisted with multi-site IP phone system configurations and complex call center applications. She has trained our support staff on all aspects of AVAYA administration and usage. Several of our employees have attended Mary’s Basic Administration, Advanced Administration, and Call Center Classes. The training was excellent. It gave our support staff the necessary tools to program and manage our complex systems as well as deploy new features like Meet-me-Conference, EC 500 and IP Softphone. During periods of heavy workloads Mary has proven to be highly valuable by providing both local and remote support to our telecom team. I highly recommend her training and programming services.”

Brain Grandaw

Manager of Information Technology

InPro Corporation

Hoffmaster Group, Inc

“Mary has worked with my IT Team to set up a Call Center in our Clintonville Office. She worked with us through the entire process including: planning, programming, testing, training (Agents and Supervisors) and reviewing the reports. She followed up to make sure we were pleased with the results. As she worked with my Team, she trained them on how to maintain and modify the Avaya software.”

Rick Dittberner

Director of Information Technology

Hoffmaster Group, Inc

If you would like to submit a testimonial for Mary, please submit a testimonial on Mary's LinkedIN page, or email Mary at mponto@execpc.com.