Mary Ponto is currently a Technical Trainer and Programmer on AVAYA Communications products and services. She is located in Brookfield Wisconsin near Milwaukee.
Her experience includes:

• 30 years experience in the Telecommunications Industry
• 23 years conducting customer technical training and programming for AVAYA, Lucent Technologies and AT&T.
• Certified Global Knowledge Instructor for two major Avaya System Administration Classes
• ACSS Aura CM and CMM Certifications.
• Global Knowledge Technical Instructor
• Publisher of Six “Made Easy” Guides used Nation Wide for System Administration on Avaya products
• Developer of Student Guides and multiple training documents which are provided to students attending classes

Mary has worked with large business customers directly and supported several AVAYA Business Partners supplying their training and programming needs. Mary has designed and implemented major Call Center applications handling the entire project from designing or re-designing the programming, writing the vectors, documenting the call flow, training the agents and training the supervisors.

System Administration Training is conducted in a formal classroom setting at a University which allows each student attending to access their phone switch remotely (usually VPN or remote desk top share) and LEARN on their OWN Systems. 

On Site System Administration Training and End User Training is customize for each client as well as customized CMS Supervisor Training.

All Student Guides were developed by Mary and provide an excellent reference for managing and troubleshooting the AVAYA phone and voice mail systems.

See Customer Testimonials for more information.

TeleTraining Services Inc. 
Women Owned Business Certification since June 2004.
Certified by (Business Education Consortium Inc.) BECI.