To inquire information or schedule on-site training, email Mary at mponto@execpc.com.

Gain skills and the knowledge needed to handle the attendant console on a CM Telephone System. This popular class provides hands-on exercises which emphasize the use of the console features and the phraseology in order to present a professional call handling process to your callers. All training materials are provided in class. However, students are encouraged to bring questions and situations they have encountered to discuss in class.

Each user gain skills and the knowledge needed to properly and efficiently use the AVAYA one-X Agent application as well as other Phone and Voice Mail system features. 

Gain skills and the knowledge needed to administer the voice messaging features on AVAYA Modular Messaging with either the ARIA or Audix Interface. Administration exercises are done using AVAYA Site Administration software and the WEB interface used for programming the Modular Messaging. 

Gain skills and the knowledge needed to handle the attendant Softconsole on a CM Telephone System. This popular class provides hands-on exercises which emphasize the use of the console features and the phraseology in order to present a professional call handling process to your callers. All training materials are provided in class. However, students are encouraged to bring questions and situations they have encountered to discuss in class.

Gain skills and the knowledge needed to administer the voice messaging features on AVAYA Intuity Audix and Intuity LX. Administration exercises are done using AVAYA Site Administration software and the WEB interface used for programming the Intuity LX. 

Gain skills and the knowledge needed to administer the voice messaging features on AVAYA Intuity Audix and Intuity LX. Administration exercises are done using AVAYA Site Administration software and the WEB interface used for programming the Intuity LX. 

Each user gain skills and the knowledge needed to properly and efficiently use their Voice Terminals and Voice Mail system features.

Gain skills and the knowledge needed to administer voice terminals and system features on AVAYA Communications Manager/ S8700 / S8500/ S8300 /Definity ECS and Prologic Switches. Administration exercises are done using AVAYA Site Administration software. 

Gain skills and the knowledge needed to handle the attendant Softconsole on CM Telephone System. This popular class provies hands-on exercieses which emphasize the use of the console features and the phraseology in order to present a professional call handling process to your callers. 

This training can be done to accommodate the experience level of the Supervisors. Students will learn the software used to control call flow (vectoring) as well as an explanation of the reports available. The report information is directly affected by how the vectors are written. All management tools and measurement capabilities available to Supervisors are covered.

Gain skills and the knowledge needed to administer a Call Center. Administration exercises are done using AVAYA Site Administration. 

Students will learn the software used to control call flow as well as an explanation of the reports available. The course is customized to explain the Call Center Design of each customer. The following items are covered in the training: VDN’s , Vectors, Hunt Groups, Split/Skills, Expert Agent (EASE), Skill Number, Skill Level, ACD, UCD-mia, LOGIN, LOGOUT, Aux Work, Auto IN, After Call, Queue Call, Announcement Board, COR(Class of Restriction), COS (Class of Service), CO Trunks, T-1, DNIS Digits, Acceptable Service Levels, Expected Call Handling Time, Service Observe – Listen Only, Service Observe- Listen Talk, Whisper Page, Whisper Answer Back, Call Timer, Mute, RONA, Rona Alerts, External Queue Alerts.